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Latest and Most Accurate Microsoft MB2-714 Dumps Exam Questions and Answers:

Version: 9.0
Question: 21

You need to find a specific knowledge article.
What are three possible search types that can be used to achieve the goal? Each correct answer presents a complete solution.

A. topic
B. full-text
C. keyword
D. attachment
E. article number

Answer: ABE

Question: 22

You have a routing rule set that routes cases to various queues. The rule set is activated.
You need to identify in which scenarios the routing rule will be applied to a case.
Which three scenarios should you Identify? Each correct answer presents a complete solution.

A. when multiple cases are selected and Apply Routing Rule is clicked.
B. when a new case is created by using an Automatic Record Creation Rule.
C. when the record is assigned to a new user.
D. when Save 8l Route is clicked from within a record.
E. when a new case is created manually and Save is clicked from within the case.

Answer: ABD

Question: 23

You implement Unified Service Desk in your Dynamics CRM organization.
You need to add a button to a Unified Service Desk toolbar that will load a CRM page to a hosted control when the button is clicked.
What are two Unified Service Desk components that you can use to achieve the goal? Each correct answer presents a complete solution.

A. forms
B. action calls
C. scriptlets
D. Window navigation rules

Answer: AB

Question: 24

You are a customer service representative.
You use the interactive service hub and a multi-stream interactive dashboard.
At the beginning of your shift, you need to view the high-priority open cases and to move them to one queue. What should you do first?

A. Perform an Advanced Find.
B. Perform a Global Search.
C. Apply a hierarchal view.
D. Apply a global filter.

Answer: D

Question: 25

You work for a call center that uses Dynamics CRM for case management. You need to recommend a solution that meets the following requirements:
• Provides customer service representatives with a pop-up window initiated by the phone system
• Provides a mechanism to view data*from several different line-of-business applications based on contextual information in CRM
Which technology should you include in the recommendation?

A. the interactive service hub
B. FieldOne
C. Microsoft Parature
D. Unified Service Desk

Answer: B

Question: 26

You have a service that is used to schedule the delivery of products to local customers. The service contains a resource group. The resource group contains equipment that represents 10 delivery vans.
You need to ensure that you maximize the use of each delivery van. while performing as many dciivenes as possible.
What should you configure?

A. a selection rule as Least Busy
B. the available capacity of the service scheduling rule
C. the van work hours as non-overlapping
D. a selection rule as Most Busy

Answer: D

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